Content
1 module
Instructor
Leading Edge Group
Description
The ability to manage and overcome resistance to change is fundamental to any successful Lean implementation. If all those directly and indirectly impacted by a Lean project do not embrace the changes that such a project brings about then the implementation itself will be doomed to failure, and the sustainable improvements that can be achieved may never be realized. This course outlines and explains appropriate techniques for managing the types of resistance that can occur in any Lean implementation project.
Objectives
On completion of this course, you will be able to:
- identify the types of resistance to change that can occur in a Lean implementation project;
- recognize and differentiate between the different reactions to change;
- identify why people resist change;
- recognize the stages of resistance that people go through when reacting to change and the order of these stages;
- outline the necessary conditions for change acceptance;
- identify techniques required to understand, address, and manage resistance to change;
- identify the role of leadership in managing and addressing resistance to change; and
- utilize appropriate techniques to manage and overcome change resistance for a specific Lean implementation.
1.
Course 7: Change Management
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