Description
“We cannot solve our problems with the same level of thinking that created them” said one of the greatest scientists of all times - Albert Einstein. Lean practitioners use a number of tools and apply several strategies to solve problems on their Lean improvement projects. This course introduces the problem solving frameworks applied to healthcare services. A number of Problem Solving tools such as the Five Whys, Root Cause Analysis, Fishbone Diagram, and Brainstorming are discussed in the course.
Some course materials may reference Leading Edge Group or display legacy branding, reflecting the history of the program. All North American delivery and learner support are provided by the same team that developed the program and are now operating as Leading Edge Associates.
Objectives
- Identify benefits of using Lean tools and problem solving processes
- Describe questions that can be used to form an effective problem/opportunity statement
- Identify the three steps in the root cause analysis process
- Identify the guidelines for creating cause and effect diagrams
- Explain the concept of asking five times why a problem exists to reach a conclusion about the root cause
- Identify brainstorming techniques
- Describe the steps involved in producing an affinity diagram
- Explain the SCAMPER model of brainstorming
- Use force field analysis to diagnose a situation
- Describe the elements of countermeasures
- Review the use of root cause analysis in a case study
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