Description
"Well begun is half done" goes a popular saying. That's why it's so important to carefully plan and initiate your Lean activities. This course covers identifying improvement opportunities in your organization; understanding the value chain; identifying patients and clients, and what is important to them; and project initiation activities. Tools such as SIPOC, the Voice of the Customer, and Critical to Quality are introduced. The course also outlines steps in developing a project charter, and securing alignment with project stakeholders.
Some course materials may reference Leading Edge Group or display legacy branding, reflecting the history of the program. All North American delivery and learner support are provided by the same team that developed the program and are now operating as Leading Edge Associates.
Objectives
- Use a Product Family Matrix (PFM) to identify which value stream to focus on
- Identify key aspects of Lean project planning and the Lean project selection process
- Define and describe the SIPOC diagram
- Describe how using the Voice of the Customer (VOC) and Critical to Quality (CTQ) tools can explain the perspective of the customer/patient
- Write a Project Charter
- Identify project stakeholders
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