Description
Lean methodology includes a set of tools, principles, and practices that help healthcare and other organizations improve efficiency, and quality, and reduce waste. This course introduces some key Lean tools and concepts used in day-to-day management of healthcare organizations. It overviews Kaizen, POUS, and spaghetti diagrams, and the everyday use and benefits of these tools in healthcare. The course goes on to discuss perhaps the most important Lean tool – Value Stream Mapping, and how it is performed in healthcare. Next, standard work, 5S, and Visual Management are presented, along with healthcare examples and illustrations. Finally, the course offers a real-life case study involving Leading Edge Associates consultants applying some of these tools at a large primary care clinic to increase its efficiency and productivity, and to meet patient needs.
Some course materials may reference Leading Edge Group or display legacy branding, reflecting the history of the program. All North American delivery and learner support are provided by the same team that developed the program and are now operating as Leading Edge Associates.
Objectives
- Define and identify characteristics of Kanban
- Identify POUS and spaghetti diagrams
- Identify a value stream map and identify what it represents
- Identify the steps of creating a future state map
- Define standard work
- Place the steps of 5S in the proper order
- Identify characteristics of visual management
- Identify goals and outcomes of the case study
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