Description
Lean has been defined as the knowledge driven, customer focused, continuous improvement methodology through which organizations continuously reduce waste and create value for customers. Lean is now an established improvement approach for world-class municipal organizations and other industries.
This course explains the five principles fundamental to Lean: value, value stream, flow, pull, and perfection. It discusses the value creation process with the help of examples and a case study.
The course explores the concepts of value-added and non-value-added (waste) activities, by providing examples of how activities can be viewed through the lens of the customer. The eight types of waste are defined and described in the context of a municipal organization.
Objectives
- Define and distinguish between the five Lean principles.
- Explain how Lean organizations create value.
- Define what waste is.
- Outline the formula to find value.
- Identify the eight types of waste and provide correct examples for each from the municipal sector.
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